CorTalent
  • Customer Service
  • Minneapolis, MN, USA
  • Full Time

Position Overview:

The Customer Service Representative (Equipment) will be the first point of contact for customers and will act as the order interface between the customers and the company.  The CSR will provide customer support as it relates to order entry, order inquiries, shipping information, product information, customer pricing, and be the go to person for all post-order questions and issues.

Reporting Relationship:  The Customer Service Representative reports to the Controller

Responsibilities/Accountabilities:

  • Adhere to and reinforce customer service policies and procedures
  • Perform daily operations including order entry, order inquiry, collections, and customer inquiries
  • Tracking and reporting of relevant data to determine customer service outputs and other business results
  • Strengthen customer relationships through demonstrating excellent customer service skills
  • Assist outside and inside sales team as needed; this may include lead generation, offering product upgrades, or providing training to customers on the Insider
  • Handle customer complaints; escalate as appropriate
  • Plan and prioritize collection tasks
  • Ensure compliance with sales tax procedures
  • Understand and adhere to customer pricing levels
  • Maintain CRM database information
  • Support front office as backup with answering phones
  • Perform other duties and projects as assigned

 

Skills/Knowledge:

  • Excellent communication and interpersonal skills
  • Customer service focus
  • Excellent listening and problem-solving skills
  • Excellent planning and organizing skills
  • Previous experience working with generators preferred
  • Patience, confidence, and tact while dealing with complex issues
  • Ability to quickly adapt to changes in priority
  • Ability to work independently

Personal Attributes:

  • Demonstrates honesty and integrity in work and relationships
  • Demonstrates servant leadership principles with internal and external customers
  • Demonstrates innovation/creativity in work
  • Possesses strong work ethic and takes ownership of both company and client goals/objectives
  • Focused on understanding, meeting and exceeding customer expectations
  • Focused on collaboration and team work for the mutual success of the company and its employees

Travel Expectations:  Limited travel

Posting Qualifications:

  • 2 year or 4 year degree or equivalent work experience
  • 2-4 years customer service experience
  • Knowledge of customer service principles and practices
  • Experience with SAGE 100 or similar ERP system
  • Proficient in using Microsoft Suite of products including Excel, Word and PowerPoint.
  • Proven written and oral presentation skills
  • CRM software experience
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