• Operations
  • Minnetonka, MN, USA
  • Full Time


  • Be a champion of Pro-Tec Experience through adherence to and development of methodology and project standards
  • Oversee project deliverables from the planning stage to completion
  • Develop lasting relationships with client personnel and foster client ties.
  • Communicate effectively with clients and all other contractors involved in the project
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships.
  • Achieve project revenue targets and profit projections and oversee change management
  • Support and foster Pro-Tec Design's internal relationships, including those with Sales, Purchasing, Service and Administration




  • Plans, organizes, directs and controls project activities required for effective management of security installation projects.
  • Ensures smooth transition from sales to production through completion of kick off meetings, reviews all provided documentation, requests missing materials
  • Follows all stakeholder communication requirements, external and internal
  • Effectively utilizes all resources, internal and external to ensure a successful outcome
  • Supervises installation and contract labor.
  • Ensures that all internal and external escalation processes and notifications are followed
  • Approves all time sheets, expense reports and subcontractor invoices
  • Follows scope of work closely to identify job changes.
  • Works with contracts, reports, schedules, and other tools to define project parameters and to assure project profitability.
  • Is responsible for the quality of installations.
  • Ensures timely and accurate final customer invoices and progress billings
  • Is responsible for all deliverables including installation, training, close out documentation, drawings, project close out and hand off to service department
  • Represents Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction.
  • Becomes an expert ConnectWise user
  • Maximize ConnectWise to provide accurate record keeping, submitted on time and complete, including but not limited to:
  1. Closed loop on customer and sales notifications.
  2. Project documentation, schedules, floor plans, other.
  3. Material order processing.
  4. Review and approve field technician time cards.
  5. Completing as-builts.
  6. Ensuring that jobs are 100% billed prior to close out
  7. Turn over projects to service.




  • High schools education or equivalent, post-secondary training in technical field or project management is desirable, PMP or related certification highly recommended
  • Minimum of 5 year related project management experience in physical security or closely related field.
  • Working knowledge of Microsoft Office and MS Project
  • Excellent communication, oral and written
  • Strong interpersonal and presentation skills
  • Self-motivated with a strong desire to succeed


Must have a valid driver's license and have to pass a background check, including driving record check.

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