• Plymouth, MN, USA
  • Full Time

Opportunity Overview:

On behalf of Midwest Rubber, CorTalent has been retained to find a Customer Care Manager. The ideal candidate will be driven by customer satisfaction. This manager will oversee a team of 4, assisting them with service standards and questions, in addition to managing some of the company's larger accounts. The ideal candidate will have excellent communication and leadership skills.



Maintains and enhances communication and relationship skills at all levels.  Understand the customer relationship requirement.  Able to communicate technical and business information to widely varied audiences. 


Quality Control Review: 

Reviews tasks to ensure quality meets or exceeds standards. 


Team Work: 

Identifies with the business mission of Midwest Rubber and is motivated to achieve that mission, recognizes and contributes to achievement of Midwest Rubber's overall strategy and objectives.   



Maintains consistently high standards, attends to details, always gives full attention, fully documents critical changes, and has strong analytical skills. 



Maintains effectiveness in different situations, is receptive to new ideas.   


Timely response/accessibility:  

Available when needed and responsive when called.  Responds positively and quickly to client issues and Midwest Rubber's requirements and meets deadlines while at the same time effectively balances competing priorities.  Ability to multi-task and be able to represent multiple subjects and products.   



Keeps abreast of new products, services, and process improvement methods.  Understands how to effectively apply this knowledge within the company.   



Identifies problems and needs, proposes appropriate solutions, anticipates needs and responds accordingly.     


Required Skills:

  • Bachelor's degree or 5 years of related experience; or an equivalent level/combination of education and/or experience; college degree is preferred and is c
  • onsidered a plus.
  • Excellent judgment, conflict resolution and problem-solving 
  • years' experience with working in a distribution environment
  • 5years' experience leading people directly or indirectly 
  • Ability to learn and comprehend applications, materials, manufacturing techniques, and technical specifications and prints
  • Excellent communication and intrapersonalskills with all levels of personnel. 
  • Ability to work independently with minimal supervision 
  • Motivational leadership skills should include the ability to energize others toexcel and gain commitment to the vision and strategies of the Company 
  • Proficiency and experience working with Word, Excel, Outlook, PowerPoint, and ERP software
  • 3 years' experience using Made 2 Manage or Microsoft NAV(ERP System)


Position Responsibilities:

Customer Management:  

  • Will spend a minimum of 50% of role as a working manager with assigned accounts
  • Assist with securing credit and tax information from customer
  • Resolvecustomer sales issues, proposals and resolving possible disputes 
  • Travel to customer site within area of responsibility as required
  • Develop and maintain relationships with key customers
  • Promote a culture of service-oriented customer support


Team Management: 

  • Develop, communicate and train company-wide best practices for customer service department
  • Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelinesamongst staff 
  • Monitor and ensure proper staffing based on company and departmental expectations and requirements
  • Supervise training and development of the customer care department
  • Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required
  • Demonstrates through leadership, the company mission, vision, and creates a culture of respect and performance 
  • Resolves employee relation disputes as needed and follows all Company policies and procedures in providing adequate documentation of all such actions
  • Remains up to date with changing trends in the industry and within customer service 
  • Other duties as assigned
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

    I agree to PrevueAPS's Applicant Information Use Policy.*
  • Sign Up For Job Alerts!

  • Share This Page
Logo Home About Us Services Team Blog Contact Us