CorTalent
  • Hastings, MN, USA
  • Full Time

Position Overview:

The Decoration and Art Lead role is responsible for managing the successful fulfillment of decoration orders from concept through completion.   

 

Success in this role looks like:

(A) Accuracy, quality and timeliness of decorated order fulfillment.

(B) Can-do, solutions approach to both customers and sales reps.

(C) The desire to help customers enhance their brand through decorated apparel.

(D) High customer satisfaction with our decorated product.

 

Essential Job Functions:

  • Enter all components of a decoration order into Apparel Magic (A/M). Follow up with customers to obtain missing information.
  • Ensure all art supplied is appropriate for decoration method. Assist in logo/art/file updates as needed. Create new art if requested.
  • Order digitizing for logos; evaluate old and new DST files to ensure satisfactory output for specific garment/fabric; select thread colors.
  • Order heat seals for projects and maintain inventory for future orders.
  • Traffic all decoration orders from PO to delivery with sense of urgency; keep timelines updated in A/M.
  • Provide necessary information to decoration vendors; foresee scheduling conflicts and production issues and take quick action to adjust project schedule/vendor selection
  • Keep customers/sales reps updated on projects as needed.
  • Build/maintain Company's decoration processes; Implement and train on decoration processes & procedures.
  • Continually research/learn best decoration techniques for company's styles. Maintain detailed knowledge of all fabrics and considerations to achieve best quality decoration on each. Seek out new vendors where needed.
  • Maintain customer decoration pricing.
  • Establish and review metrics to measure decoration output and profitability. Monitor costs and work with owners to maximize profit.
  • Coordinate communication and information sharing among other internal teams; elicit customer feedback with the goal of improved decoration services.

 

Skills/Qualifications:

  • Degree in Business/Management or related, or an acceptable combination of education and experience.
  • 3+ years of related industry experience.
  • Computer skills: Proficient with Microsoft Office Suite (strong Excel proficiency), Adobe Creative Suite, and fast learner of ERP and Decoration software.
  • Knowledge of decorating processes including embroidery, screen print, heat transfer and laser etching; digitizing experience a plus.
  • Appreciation for brand standards and ability to use design skills create virtuals, proofs as well as modify/create new art for customers.
  • An eye for color and ability to match colors across all mediums.
  • Super organized with exceptional attention to detail, while managing multiple projects at once.
  • Contributing team member and confident communicator, capable of effectively manage vendors.
  • Strong verbal and written communications skills.
  • Problem-solving skills and comfort dealing with customers' escalated issues.
  • Positive attitude and passion for over-the-top service.
  • Desire to be part of a growth business and operate in a fast-paced environment.
CorTalent
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